Refund policy

Refund Policy

Damaged, defective or wrong items
If your order arrives damaged, defective or isn't what you ordered, contact us within 30 days of delivery at lanna-leaf@gmx.net with your order number and a photo. We'll send you a free replacement or issue a full refund, and you don't need to send anything back.

Unopened items
You can return unopened items in their original packaging within 30 days of delivery. Please contact us first at lanna-leaf@gmx.net and we'll send you the return instructions. Return shipping costs are paid by the customer.

Opened items
For hygiene reasons, we can't accept returns of opened products.

Refunds
Once your return is approved, your refund will be issued to your original payment method within 5–10 business days.